Due to the custom-made nature of our products, Veronica Ariel adopts a strict policy of no returns or exchanges. All sales are final. Please read the following details regarding our policy:
Custom-Made Items: As each item is crafted specifically for you upon order, we are unable to accept returns or exchanges. This ensures that every piece you receive is made to meet your individual specifications.
No Refunds or Exchanges: We do not offer refunds, returns, or exchanges on any items once they have been dispatched. Please ensure that your selection is final before completing your purchase.
Order Accuracy: We encourage you to review your order carefully before submission. Please verify the details of your custom order, including size, color, and any other specific requirements, to ensure that the item meets your expectations.
Defective or Incorrect Items: In the rare event that you receive a defective or incorrect item, please contact us immediately. We will address these issues on a case-by-case basis to ensure your satisfaction, which may include replacement or repair of the item.
Shipping Policy: After placing your order, please allow 7-14 days for your bespoke item(s) to be crafted and dispatched via USPS Priority Mail. Note that delivery delays may occur due to Covid-19 related disruptions. We recommend factoring in additional time for shipping, particularly during holiday seasons when postal services may experience delays. Once shipped, tracking information will be provided within 24-48 hours. Please be aware that Veronica Ariel is not liable for lost or stolen packages. In such cases, we recommend filing a claim directly with USPS.
We appreciate your understanding and cooperation with our no return or exchange policy. Our commitment is to provide you with high-quality, custom-made products that are tailored to your preferences. Thank you for choosing Veronica Ariel.
Bespoke Item Creation & Timely Ordering
Welcome to the unique world of bespoke creations at Veronica Ariel & BLK CEO. Our custom-made items are crafted with exceptional care and precision, tailored to each customer's specific needs. Please carefully consider the following policies regarding our bespoke items:
Crafting Time for Bespoke Items: The creation of bespoke items demands a significant amount of time and attention to detail. We emphasize that the production of these custom pieces cannot be expedited, as quality craftsmanship is our utmost priority. Each item is individually crafted to meet your specific requirements, ensuring a product that is uniquely yours.
Planning for Timely Delivery: We encourage customers to plan their purchases well in advance, especially if the item is needed for a specific event or occasion. Considering the time required for crafting bespoke items, it is crucial to allow sufficient lead time for your order to be completed to the highest standards.
Holiday Seasons and Increased Demand: During holiday seasons or periods of high demand, the crafting and processing times may be extended. We advise ordering well in advance during these peak times to ensure that your bespoke item is ready and delivered when you need it.
Communication of Deadlines: If you have a specific deadline by which you need your bespoke item, please communicate this clearly at the time of ordering. While we strive to accommodate your needs, we cannot guarantee delivery by your desired date due to the intricate nature of custom work. Early communication helps us to better plan and prioritize our crafting schedule.
Responsibility for Timely Orders: It is the customer's responsibility to order bespoke items in a timely manner, considering both the crafting time and potential shipping delays. We cannot be held accountable for delays caused by late ordering or unforeseen shipping disruptions.
By choosing a bespoke item from Veronica Ariel & BLK CEO, you are investing in a piece of art crafted especially for you. We thank you for your patience and understanding as we work to create something truly special and unique for each of our valued customers.
Should you have any questions or concerns prior to ordering, don't hesitate to contact us.
